Westminster Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Westminster Man And Van provides removal, transport, delivery, loading, unloading, and related support services to customers. By making a booking, the customer agrees to be bound by these terms. The purpose of this document is to create a clear and fair agreement for both parties, covering the booking process, payment terms, cancellations, liability, waste handling, and the law that applies to the service.
In these Terms and Conditions, references to “we”, “us”, and “our” mean Westminster Man And Van. References to “you” and “your” mean the customer or any person acting on the customer’s behalf. A booking may relate to a single item, multiple items, domestic moves, business deliveries, or other transport services agreed in advance. All services are provided subject to availability and the details supplied by the customer.
The customer is responsible for ensuring that all information provided before the booking is accurate, complete, and not misleading. This includes item descriptions, access details, parking conditions, floor levels, timing requirements, and any special handling needs. If the information changes after booking, the customer must notify us as soon as reasonably possible. We may revise the quotation, timing, vehicle size, staffing, or service scope if the new information affects the job.
Bookings may be made by telephone, email, message, or any other method we make available. A booking is not confirmed until we have accepted the job and, where required, received any deposit or payment in advance. A quotation is based on the information available at the time and may be updated if the actual service differs from the original description. Any estimate of time, cost, or vehicle capacity is provided in good faith but is not a fixed promise unless expressly stated as such in writing.
We reserve the right to refuse or cancel a booking where we believe the job cannot be carried out safely, legally, or practically with the resources agreed. This may include situations involving dangerous goods, excessive load, unsafe access, or incomplete customer information. If the service is refused due to customer-provided inaccuracies or prohibited items, any time already spent may still be chargeable. We may also suspend or end a booking if the customer behaves abusively, causes risk, or fails to cooperate reasonably.
Payment terms will be explained at the time of booking or before the service begins. Unless otherwise agreed, charges may be based on hourly rates, fixed-price quotations, or a combination of both. Additional charges may apply for waiting time, parking, congestion, stair carries, long carries, failed access, congestion delays, extra labour, waste disposal, or changes requested on the day. All prices are subject to correction if the scope of work changes materially.
Payment is due in accordance with the invoice or payment request issued by us. We may require a deposit or full prepayment in advance of the service. Unless stated otherwise, payment must be made immediately upon completion of the work. We accept the payment methods notified at the time of booking, and we may withhold or delay the service if payment is not made on time. Where business customers are given credit terms, those terms must be agreed in writing.
Any overdue amount may attract reasonable late-payment charges, interest, or recovery costs to the extent permitted by law. The customer remains responsible for payment even where the job is being paid for by a third party, unless we have expressly agreed otherwise in writing. If a payment is reversed, disputed without valid reason, or subject to chargeback after the service has been completed, we may recover the amount owed together with any associated costs incurred by us.
Cancellations must be made as early as possible. If you cancel more than 48 hours before the agreed time, no cancellation charge may apply unless we have incurred non-recoverable costs. If you cancel within 48 hours of the appointment, a fee may be charged to cover scheduling loss, staff allocation, and administrative costs. If cancellation occurs after our team has been dispatched or has arrived at the address, the full minimum charge or call-out fee may apply. Repeated late cancellations may lead us to refuse future bookings.
If we need to cancel or reschedule due to illness, vehicle failure, severe weather, traffic disruption, or any circumstance beyond our reasonable control, we will aim to notify you as soon as practicable and offer an alternative time where possible. We will not be liable for any indirect loss caused by a cancellation beyond our control. If a deposit has been paid for a service we cancel and no alternative date is accepted, the deposit will normally be refunded, save where work has already commenced or unavoidable third-party costs have been incurred.
Customers must ensure that the property, vehicle access, and loading areas are safe and suitable for the service. We may decline to move any item that is too heavy, unstable, unsafe, illegal to carry, or likely to cause damage without proper equipment. The customer should protect fragile items, notify us of hidden defects, and remove personal data from any device or document before transport. We may rely on the customer’s instructions where items are not clearly labelled or where ownership is uncertain.
Our liability is limited to the extent permitted by UK law. We will use reasonable care and skill in performing the service, but we are not responsible for pre-existing damage, ordinary wear and tear, or loss arising from the customer’s failure to pack, label, secure, or disclose items properly. We are not liable for loss of earnings, missed appointments, business interruption, or other indirect or consequential loss. Where we are found liable for damage or loss caused by our negligence, our responsibility will ordinarily be limited to the lesser of the repair cost, replacement value, or the amount recoverable under any relevant insurance arrangement, subject to proof and reasonable mitigation.
The customer must tell us in advance about any item of particular value, sentimental importance, or special fragility. Unless we agree otherwise in writing, we do not accept responsibility for cash, jewellery, precious metals, artwork, antiques, confidential documents, or similarly high-risk items. We may decline to transport such items, or we may request additional safeguards or cover. Any claim for damage or missing items must be reported to us promptly and supported by clear evidence, including photographs where available and a description of the circumstances.
Where our team assists with lifting, assembly, disassembly, or placement of items, this is done at the customer’s request and subject to reasonable safety precautions. We are not responsible for defects in furniture, fixings, walls, fittings, or existing structures unless the damage results directly from our negligent handling. If an item requires dismantling, the customer should keep any fitting instructions, screws, or parts safely together. We are not liable for faults that arise because an item was already weakened, incorrectly assembled, or unsuitable for repeated dismantling.
Waste removal and disposal services are governed by applicable UK waste regulations and environmental law. The customer must not include hazardous, prohibited, or controlled waste unless we have expressly agreed to handle it and are legally permitted to do so. This includes, without limitation, asbestos, chemicals, paints, oils, pressurised containers, clinical waste, batteries, electrical items requiring special treatment, and items contaminated by hazardous substances. The customer is responsible for identifying waste accurately and for disclosing anything that may require special handling.
We may refuse to collect items that are unlawful, unsafe, or unsuitable for transport or disposal. If waste is misdescribed, mixed with prohibited material, or found to require special treatment not previously disclosed, additional charges may apply and the job may be paused or cancelled. The customer warrants that they have the right to dispose of the waste and that it does not belong to a third party without permission. Any waste handed over for disposal remains the customer’s responsibility until it has been lawfully accepted and processed by the relevant facility.
Where we remove waste on the customer’s behalf, we will use reasonable care to ensure lawful handling and disposal. However, we are entitled to rely on the customer’s declarations regarding the nature of the waste. If incorrect information leads to a breach of regulations, additional disposal costs, penalties, or enforcement action, the customer will be responsible for the resulting losses to the extent caused by their breach, misrepresentation, or failure to disclose relevant facts. The customer must not request any action that would cause us to breach legal obligations.
Each party must act reasonably and in good faith during the service. The customer agrees not to obstruct our staff, endanger others, or demand work outside the agreed scope without revised pricing and approval. We may suspend the service if access is blocked, payment is overdue, the environment is unsafe, or we believe continuing would create a risk of injury or damage. If suspension occurs because of the customer’s actions or omissions, waiting time and any additional costs may be charged.
We are not responsible for delays caused by traffic, weather, road closures, parking restrictions, force majeure events, or circumstances outside our control. Any delivery window or arrival time is an estimate unless stated otherwise. While we will take reasonable steps to meet agreed times, we cannot guarantee exact arrival. If time is of the essence, the customer should make this clear before booking so that we can confirm whether the requirement can be accommodated.
Any complaint should be raised promptly so that we can investigate and, where appropriate, put matters right. The customer must provide reasonable access to information relevant to the concern. Failure to report a problem within a reasonable time may affect our ability to assess the issue and may limit the remedies available. Nothing in these Terms and Conditions limits any rights that cannot legally be excluded under UK consumer law.
We may update these Terms and Conditions from time to time. The version in force at the date of booking will generally apply to that booking unless a later version is agreed in writing. If any part of these terms is found to be unenforceable, the remaining provisions will continue in effect. No waiver of a breach or default will be treated as a waiver of any later breach.
The contract between you and Westminster Man And Van is governed by the law of England and Wales. Any dispute arising from or in connection with the service, these Terms and Conditions, or any related quotation or invoice will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If a customer is acting as a consumer, any statutory rights available to that consumer remain unaffected.
By proceeding with a booking, the customer confirms acceptance of these Terms and Conditions and confirms that they have authority to agree to the service on behalf of all affected parties. The customer also confirms that the information supplied is true and accurate to the best of their knowledge and that they understand the service may be charged according to the actual work performed, the time taken, and any extras reasonably incurred. This agreement forms the full understanding between the parties for the booked service.
These terms are intended to be fair, practical, and consistent with the nature of a professional Westminster man and van service. They protect both the customer and the provider by setting clear expectations around booking, payment, cancellations, liability, and waste handling. If you book a service with us, you do so on the basis that these conditions apply unless a specific written exception has been agreed. End of terms.