Terms and Conditions

Westminster Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis on which Westminster Man and Van provides man and van, removals, collection, delivery, and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Client means the person, firm or company booking or receiving the services.

Services means any man and van, removals, transportation, loading, unloading, packing, or associated services provided by Westminster Man and Van.

Goods means any items, possessions, furniture or other property transported or handled in the course of the services.

Contract means the agreement between Westminster Man and Van and the client, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

Westminster Man and Van provides man and van and removals services primarily within London and surrounding areas, including collection and delivery between UK addresses. The precise nature of the services to be provided will be confirmed at the time of booking, based on the information supplied by the client.

The services may include loading, transportation, unloading, and where agreed in advance, limited packing or furniture assembly or disassembly. Any services not specifically agreed at the time of booking will be at the discretion of Westminster Man and Van and may incur additional charges.

3. Booking Process

All bookings are subject to availability and are not confirmed until Westminster Man and Van has provided explicit confirmation. Bookings may be requested by the client via online form, written communication or verbal request. The client must provide accurate and complete information regarding:

Pickup and delivery addresses.

Access details at each address, including parking restrictions, stairs, lifts, distance from vehicle to property, and any other relevant information.

The type, approximate quantity, and nature of goods to be moved.

Any special handling requirements, heavy or oversized items, or items of particularly high value.

Westminster Man and Van will issue an estimate or quotation based on the information supplied. The quotation will detail the hourly rate or fixed fee, any travel or congestion-related charges, and any other agreed costs. If the information provided by the client is inaccurate or incomplete, Westminster Man and Van reserves the right to amend the quotation and charge for additional time, labour, or equipment required.

4. Estimates and Quotations

Unless stated otherwise in writing, quotations are estimates only and are based on normal access conditions and the description of goods and services provided by the client. Quotations do not include:

Parking fees, fines, tolls, charges for congestion or low emission zones, or other third-party charges.

Disconnection or reconnection of appliances.

Removal of doors, windows, or other fixtures.

Additional labour for dismantling or reassembling items unless specifically agreed.

Where the work exceeds the scope or duration reasonably anticipated at the time of quotation, Westminster Man and Van may apply additional charges at the prevailing hourly rate or as otherwise agreed.

5. Payments and Charges

Payment terms will be set out at the time of booking. Unless otherwise agreed in writing, the following will apply:

For smaller removals and man and van services, payment is typically due on completion of the job on the same day.

For larger moves or longer-distance work, a deposit may be required in advance, with the balance payable prior to or on completion of the services.

Payment methods accepted will be specified by Westminster Man and Van and may include card payments, bank transfers, or other recognised methods. Cash payments may be accepted where agreed in advance.

All charges are subject to applicable taxes and surcharges where required by law. Time-based charges are usually calculated from the time the vehicle and crew depart for the pickup address until the time they are available for the next job, including travel between locations.

If payment is not made when due, Westminster Man and Van reserves the right to charge interest on overdue amounts and to withhold delivery of goods until full payment, including any additional storage or handling fees, has been received.

6. Cancellations, Postponements and Waiting Time

If the client wishes to cancel or postpone a booking, the client must notify Westminster Man and Van as soon as possible. The following cancellation terms will generally apply, unless otherwise specified in writing:

Cancellations made more than 48 hours before the scheduled start time may be accepted without a cancellation fee.

Cancellations made within 24 to 48 hours of the scheduled start time may incur a partial charge or forfeiture of any deposit paid.

Cancellations made within 24 hours of the scheduled start time may be charged up to the full estimated cost of the booking.

If access is not available, the client is not present, or the job cannot proceed at the agreed time for reasons beyond the control of Westminster Man and Van, waiting time and additional charges may apply, or the job may be treated as a same-day cancellation.

If Westminster Man and Van needs to cancel or reschedule due to unforeseen circumstances such as vehicle breakdown, staff illness, or severe weather conditions, the client will be notified at the earliest reasonable opportunity and offered an alternative time or a refund of any deposit paid. Westminster Man and Van will not be liable for consequential losses resulting from such cancellations or delays.

7. Client Responsibilities

The client is responsible for:

Ensuring that all items to be moved are properly packed, secured, and ready for transport unless packing services have been separately agreed.

Providing accurate information about the nature of the goods, including any fragile, delicate, or high-value items.

Ensuring lawful ownership of the goods and that no items are being moved in breach of the law.

Organising suitable parking at both collection and delivery addresses and covering any associated permits or fees.

Ensuring that access to the premises is suitable for the vehicle size and crew, and that common areas such as stairways or lifts are available for use.

The client must not request or allow Westminster Man and Van staff to transport or handle prohibited or dangerous goods, including but not limited to:

Explosives, flammable or corrosive substances.

Illegal drugs, stolen goods, or contraband.

Live animals, perishable food items, or goods requiring specialist transport conditions.

8. Liability and Limitations

Westminster Man and Van will take reasonable care in handling and transporting goods. However, liability is subject to the limitations set out in this section.

Westminster Man and Van will not be liable for loss or damage arising from:

Items that are inadequately packed by the client or a third party.

Wear and tear, pre-existing damage, or inherent defects in items.

Electrical or mechanical derangement of appliances or equipment unless caused by external physical damage during handling by Westminster Man and Van.

Loss or damage to items of particularly high value, including jewellery, watches, cash, documents, artworks, antiques or collections, unless their nature and value were declared in writing and specifically agreed before the move.

Loss or damage arising from circumstances beyond reasonable control, including but not limited to acts of nature, fire, flood, severe weather, road closures, accidents caused by third parties, or acts of government or public authorities.

Where Westminster Man and Van is found liable for loss of or damage to goods, liability may be limited to the reasonable cost of repair or replacement of the affected items, taking into account age and condition, and subject to an overall cap per job as notified in advance or as implied by law. The client is advised to maintain their own insurance for the full replacement value of goods, especially for large household moves or high-value items.

Westminster Man and Van will not be liable for any indirect or consequential loss, including loss of profit, loss of use, or emotional distress, arising out of or in connection with the services.

9. Claims and Notification of Loss or Damage

The client must inspect goods and premises as soon as reasonably practicable following completion of the services. Any visible loss or damage must be reported to Westminster Man and Van as soon as possible and no later than 48 hours after completion of the services, together with supporting details and evidence where available.

Failure to report loss or damage within a reasonable time may prejudice the ability of Westminster Man and Van to investigate or resolve the matter and may affect any goodwill consideration, although it will not automatically exclude any statutory rights the client may have.

10. Parking, Access, and Additional Costs

The client is responsible for arranging suitable parking for the vehicle at all relevant addresses. This may include obtaining permits, visitor passes or temporary dispensation from local authorities where required.

Any parking fines, penalties or enforcement costs incurred as a direct result of inadequate parking arrangements or instructions provided by the client may be added to the final invoice or charged separately.

If access to the property is restricted, involves long carries, many flights of stairs, or unsuitable access for the agreed vehicle, Westminster Man and Van may apply additional charges for extra time, labour or equipment needed to safely complete the work.

11. Waste, Disposal, and Environmental Regulations

Westminster Man and Van is not a general waste carrier and will only remove unwanted items or rubbish where this has been specifically agreed in advance and is compliant with applicable waste regulations.

The client must not load or present for loading any household waste, construction debris, hazardous materials, or items that require licensed waste disposal without prior agreement. Where Westminster Man and Van agrees to dispose of items, disposal charges will be made in addition to standard removal charges and will reflect the nature and volume of items and any third-party fees.

Westminster Man and Van will dispose of items only at authorised facilities and in accordance with environmental and waste legislation. The client remains responsible for any waste or items that cannot legally be removed or disposed of by Westminster Man and Van.

12. Time Estimates and Delays

Any time estimates given for arrival, loading, transit, or completion are provided in good faith but are not guaranteed. Traffic conditions, road works, weather, access issues, or events outside the control of Westminster Man and Van may cause delays.

Westminster Man and Van will not be liable for delay-related losses such as missed appointments, hotel costs, or storage charges incurred by the client as a result of delays, unless otherwise required by law.

13. Subcontracting

Westminster Man and Van may, where necessary and appropriate, use carefully selected subcontractors or partner companies to carry out all or part of the services. The same terms and conditions will apply to any subcontracted services as though they were provided directly by Westminster Man and Van.

14. Complaints and Dispute Resolution

If the client has any concern or complaint regarding the services, they should raise it as soon as possible, providing full details of the issue. Westminster Man and Van will aim to investigate and respond promptly and to resolve matters in a fair and reasonable manner.

If a dispute cannot be resolved directly, the client may be entitled to pursue remedies through applicable consumer protection bodies or the courts, in accordance with governing law.

15. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services provided by Westminster Man and Van, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services, subject to any rights that a consumer client may have to bring proceedings in the courts of their place of residence under applicable consumer law.

16. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

No waiver of any right or remedy by Westminster Man and Van shall be effective unless given in writing and shall not be deemed a waiver of any subsequent breach or default.

These Terms and Conditions may be updated or amended from time to time. The version in force at the time of booking or as provided to the client will apply to that contract for services.

By confirming a booking or allowing work to commence, the client acknowledges that they have read, understood and agreed to these Terms and Conditions.